Customer success

Our global team is dedicated to ensuring you have the precise knowledge and understanding to get the maximum value from the datasets, tools, models and written commentary that we deliver.

We proactively help hundreds of customers each week across every part of the energy and commodities supply chain. From onboarding and set-up to platform training and in-depth demonstrations, our customer success team constantly unlocks additional value for our clients. 

Our goal is to help your business be successful. We will help you understand the vast amount of Argus data being published daily, by identifying price codes and the correlations between them and connecting you with the extensive team of market experts across Argus for deeper collaboration. We are here to ensure you find the solutions to the challenges you face.



We are ready and waiting to provide technical support, with our customer service specialists located in all time zones If you have not received your usual emailed report, are struggling to amend your news preferences, having problems logging into Argus Direct, or have any other query, please get in touch with us

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Frequently asked questions

Here are some of the most common questions that we regularly receive. If you still can’t find what you are looking for, please email us at

In most cases, you can use the Argus forgotten password page at  If that does not work for you, please contact us at for further assistance.
If your subscription includes access to one of the Argus platforms, you can download copies of the reports you subscribe to by clicking on the Publications tab at the top of the page. From there, you can select the report you want to download and click the PDF button to download the most recent report.
You can get all the details about our publishing schedule, including information about when there may be no report or data for publications or countries here.
In the Argus Direct platform, you can navigate to this page and from here you can enable or disable emailed alerts for publications, prices and news alerts.
Argus can provide data via FTP using FTP, FTPS, and SFTP protocols, as well as using our API via SOAP or REST.  For further information, please contact your account manager or email us at
Download the installation file here.
Argus is happy to supply historical data, expert comment and analysis to accredited news media. Members of the media can find more information, including our press releases and press contacts, here.
Yes, you can get access to Argus data via our channel partners, for more information on the companies that we partner with, visit our channel partner page.

Argus Direct tutorial videos