Training and support | Argus Media

Our global team of customer success specialists are here to ensure you extract the maximum value from your Argus subscription

Support Customer success Frequently asked questions Tutorial videos Contact us

Customer success

Our global team is dedicated to ensuring you have the precise knowledge and understanding to get the maximum value from the datasets, tools, models and written commentary that we deliver.

We proactively help hundreds of customers each week across every part of the energy and commodities supply chain. From onboarding and set-up to platform training and in-depth demonstrations, our customer success team constantly unlocks additional value for our clients.

Our goal is to help your business be successful. We will help you understand the vast amount of Argus data being published daily, by identifying price codes and the correlations between them and connecting you with the extensive team of market experts across Argus for deeper collaboration. We are here to ensure you find the solutions to the challenges you face.

Support

We are ready and waiting to provide technical support, with our customer service specialists located in all time zones If you have not received your usual emailed report, are struggling to amend your news preferences, having problems logging into Argus Direct, or have any other query, please get in touch with us support@argusmedia.com

Frequently asked questions

Here are some of the most common questions that we regularly receive. If you still can’t find what you are looking for, please email us at support@argusmedia.com.

1. I do not know or remember my password for one of the Argus platforms. How can I set my password?

In most cases, you can use the Argus forgotten password page at https://myaccount.argusmedia.com/forgotten-password. If that does not work for you, please contact us at support@argusmedia.com for further assistance.

2. I did not receive my Argus report via email. How can I get a replacement report?

If your subscription includes access to one of the Argus platforms, you can download copies of the reports you subscribe to by clicking on the Publications tab at the top of the page. From there, you can select the report you want to download and click the PDF button to download the most recent report.

3. Where can I find the Argus Media publishing schedule?

You can get all the details about our publishing schedule, including information about when there may be no report or data for publications or countries here.

4. How can I adjust what emails I receive from Argus?

In the Argus Direct platform, you can navigate to this page and from here you can enable or disable emailed alerts for publications, prices and news alerts.

5. I would like to receive Argus data as a data feed. What options does Argus offer?

Argus can provide data via FTP using FTP, FTPS, and SFTP protocols, as well as using our API via SOAP or REST. For further information, please contact your account manager or email us at support@argusmedia.com.

6. How do I download the Argus Direct for Spreadsheet Excel plug-in?

Download the installation file here.

7. I work for a media outlet, can I speak to an Argus expert about a market topic?

Argus is happy to supply historical data, expert comment and analysis to accredited news media. Members of the media can find more information, including our press releases and press contacts, here.

8. Can I access Argus data through a third-party platform?

Yes, you can get access to Argus data via our channel partners, for more information on the companies that we partner with, visit our channel partner page.

Argus Direct tutorial videos

エキスパートへのお問い合わせ

Register below and we will customize a solution that meets your exact needs. When you speak to one of our experts, you may be qualified to sample our industry-leading products on a no-cost basis.

これらの最新情報の配信はいつでも停止できます。お客様の個人情報は、当社のプライバシーポリシーに従い管理されます。